Why doesn't my store URL show up for a product I have on my store?
This could be due to a few different factors. Firstly, you've only just added the product to your store and so it hasn't yet indexed in google. Secondly, you may have a slightly different variation of the product on your store, and so our algorithms recognise it as being different.
Why doesn’t the software allow me to analyse products rapidly?
To prevent abuse of the tool and high data costs, you cannot rapidly inspect products one after the other, we advise waiting a moment before analysing a new product.
I’ve just installed the software, but it’s not working?
Sometimes, paypal may take a few minutes to process the payment to ensure that it is valid. So please wait a few minutes and then re-try the software on a few different product pages on Aliexpress to trigger activation.
I’ve waited and it’s still not working?
If payment has processed and you’re sill unable to use the tool, please follow the steps outlined:
- Navigate to an Aliexpress product page with at least 5 images
- Try out a few different product pages and this should trigger the software
- If you still can’t get it to work then please follow the troubleshooting guide.
Different supplier for the same product show different search results – why is this?
This is because different suppliers have slightly different variations of the same product (E.g – different shape, color, size etc..), therefore the software will count these as different products, meaning that search results may vary depending on the supplier/ product page you use on Aliexpress.
What is the purpose of the software?
It is used to give a strong indication of the saturation level of the product within the market. E.g the more stores selling a given product on Aliexpress, the more saturation it is likely to be, thus making it harder to make money with.
I don’t want the software to conduct a search when i’m just browsing Aliexpress?
Select the green icon on your bar for SaturationInspector and then turn the green switch to an ‘off’ state. This will prevent searches from running when you don’t want them to, and therefore will not waste any of your searches.
Can I use the software on a different device to what I installed it on?
No. To prevent mis-use or abuse of the tool, you’re only licensed to use the software on one device. This will be the device used to install the software.
Will I lose the license if I remove the solution?
Yes. When you remove the solution, license data will get removed from the machine, along with other extension data.
How do I cancel my subscription?
All subscriptions are run through Paypal so it is very easy to end your subscription from within your account. Go to: Cancel Paypal Subscription for more info.
If you signed up with debit card only and your subscription doesn't show in your Paypal account then please send your Profile or Billing ID to our support team here and we will cancel on our end for you.
Which sites are supported at the moment?
The item inspection feature supports ali express, cj dropshipping, ali baba, & spocket. The store analysis feature supports all shopify stores.
In how many languages is the software solution available?
The software solution is available in 50+ languages.
Contact our support team and we will be more than happy to help you. Thanks.